A strong Team at your service!
With their extensive knowledge, our experienced team offers you the best service possible for your requirement.
Smooth sequence of actions as well as quick and cost-effective solutions are our main goal, both in customer service ashore as well as during direct service onboard of your vessels.
We strive for complete customer satisfaction every day.
Work with us - Join our Team
"There’s always work to do!"
That is why we are eagerly looking forward for your addition to our Team!
Please check out our vacancies below – You might just be what we want!
Who are we?
Founded in 1983, the Ing.-Buero Querin GmbH has established itself as a reliable partner for the supply, installation, repair, and maintenance of communication and navigation equipment for the commercial shipping industry worldwide.
With our 24/7 service support we arrange and coordinate service attendances on a daily basis. Because of their high level of skill, our technicians are used by our customers around the globe.
Just click on our open positions now.
Service Engineer
We are looking for a
Service Engineer
to expand our team.
The Service Engineer’s primary roles is to carry out repairs, trouble shooting, installation, maintenance on navigation and communication (navcom) equipment on marine vessels (offshore) of various specifications and onshore locations of the customers of Radio Holland as assigned by the Service Coordination.
Summary of key responsibilities
As a field Service Technician you will be expected to work under limited supervision, have strong problem solving skills, interpret schematics, use manufacturer’s manual’s and use your knowledge of electronic circuit theory:
- Represent Ing.-Buero Querin GmbH in the best way possible regarding performance, attitude, safety, quality and customer service
- Execute service jobs as assigned by the Service Coordinators
- Communicate regularly with the Ship agents / Vessel to ensure assigned service job attendance without fail
- Prepare thoroughly for service jobs by coordinating with service coordination and logistics to collect appropriate equipment / spare parts required for the job
- Document all services rendered and materials expended as per Ing.-Buero Querin GmbH standards
- Prepare the service report for each service job as per Ing.-Buero Querin GmbH standards
- Obtain further technical advice through research or by contacting Manufacturer for advice to Customer
- Identify and assist in training to enhance the levels of competences of the team
- Recommend and create opportunities to learn new skills, both technical and soft, for self and team members
- Analyze, along with Service Coordination concerns of customers and propose solution for the same
- Attend team meetings to discuss performance, customer issues and other team related matters
- Learn continuously on the job and during the technical trainings assigned. Constantly create opportunities to learn new skills, both technical and soft, for self
- Maintain tools and machinery, used for the execution of service jobs, in a safe and proper manner
- Support the team to generate more leads, resulting in more revenue for the company
- Update Technical bulletin, service/installation manuals and important technical information
- Identify spares/accessories availability, forecast requirements to reduce probability of losing revenue and ensure a high First time Fix success
- Install, repair and maintain marine electronic radio and navigation systems
- Inspect and test electronic equipment, components, and assemblies using multi-meters, oscilloscopes, spectrum analyzer, and other electronic test instruments, tools and equipment
- Perform radio inspections according to IMO and Class authorities
- Adjust, align, replace or repair electronic equipment, assemblies, and components following equipment manuals and schematics, and using soldering tools and other hand and power tools
- Update manufacturer‘s software.
- Complete company required service report and documentation.
- Provide ships staff with technical advice and support.
Requirements
We are looking for a colleague who has an affinity for (maritime) electronics and would like to delve into our demanding profession
- You have completed technical vocational training or a comparable qualification
- Ideally, you have already gained experience in a maritime or international project environment
- Ability to travel worldwide, passport, driver's license class B
- You have a good knowledge of spoken and written English
- Confident demeanor and assertiveness
- Good computer skills
- GMDSS Radio Operator Certificate (preferred)
- You are characterized by the ability to work in a team, flexibility and initiative in combination with a high level of customer and service orientation
What we offer
You will be part of a team of like-minded people. We talk passionately about technology and work but are also up for a good laugh every now and then. We also give you plenty of room for your independent work and support and train you if you wish.
In addition, we offer
- A challenging work environment in the international maritime industry
- A demanding and varied job in an up-and-coming company with long-term prospects
- A modern, dynamic and international environment with many development opportunities
- An above-average salary, depending on knowledge and experience
- A collegial environment, flat hierarchies and quick decision-making processes
- Holiday bonus, Christmas bonus, annual bonus
- A company car, company laptop and a telephone
- A dynamic, pleasant and successful work environment
Who we are
Founded in 1983, the Ing.-Buero Querin GmbH has established itself as a reliable partner for the supply, installation, repair, and maintenance of communication and navigation equipment for the commercial shipping industry worldwide.
In addition to our own technicians, we have an extensive network of qualified service partners in the marine industry. Based on years of experience with these partners, we are able to ensure the same service quality that we do expect as our standard.
Our longtime experience, our expertise, our continuous strive for perfection, as well as our customer oriented flexibility and dependability have made the Ing.-Buero Querin GmbH a well-known partner to mariners.
That is what makes working for us unique!
Service Coordinator
We are looking for a
Service Coordinator
to expand our team.
As a service coordinator, you handle customer inquiries and are the customer's contact person throughout the process. You evaluate incoming customer requests, consult with the customer and our engineering department and offer what is required to find the right solution.
Once the customer has approved your offer both operationally and financially, you are the interface to our service coordination, so our technicians can come on board at the desired time to carry out the work and/or deliver the spare parts. You conduct and log the necessary communications so that your colleague visits the ship at the scheduled time. You are always up to date and the contact person for both the customer and the service technician.
The goal of your position is to coordinate the operational activities as efficiently as possible so that the customer can be served quickly and with high quality. You will achieve this together with a very proactive team of maritime professionals whose daily mission is to assist the customer.
Summary of key responsibilities
- You are the coordinator of incoming customer inquiries and the customer's contact person during the entire process
- You look after the customer order from A to Z
- You consult with the customer on the nature of the request and what is required to find the right solution
- You prepare complete work instructions for the assignments of your colleagues and handle everything in the appropriate systems
- You conduct a debriefing with the service technician(s) after the jobs and inform the customer of the results of the work carried out
- You ensure that all necessary information is processed so that the invoices are sent out correctly and on time
- You proactively approach customers to optimize the order book.
Requirements
We are looking for a colleague who has an affinity for (maritime) electronics and would like to delve into our demanding profession
- At least 3 years of experience in the commercial service sector (preferably in a technical environment)
- You are good at dealing with ad hoc situations and the dynamics of the maritime sector
- You communicate clearly with internal and external stakeholders
- You are service oriented and not afraid to take responsibility
- You have a proactive attitude, think in terms of solutions and can work independently
- You are adept at using computer systems
- English spoken and written
Wir bieten Ihnen
Sie werden Teil eines Teams von Gleichgesinnten. Sie sprechen leidenschaftlich über Technik und die Arbeit und es wird viel gelacht. Außerdem geben wir Ihnen viel Raum für Ihre selbstständige Tätigkeit und unterstützen und schulen Sie auf Wunsch.
What we offer
You will be part of a team of like-minded people. We talk passionately about technology and work but are also up for a good laugh every now and then. We also give you plenty of room for your independent work and support and train you if you wish.
In addition, we offer
- A challenging work environment in the international maritime industry
- A demanding and varied job in an up-and-coming company with long-term prospects
- A modern, dynamic and international environment with many development opportunities
- An above-average salary, depending on knowledge and experience
- A collegial environment, flat hierarchies and quick decision-making processes
- Holiday bonus, Christmas bonus, annual bonus
- company laptop and a telephone
- A dynamic, pleasant and successful work environment
Who we are
Founded in 1983, the Ing.-Buero Querin GmbH has established itself as a reliable partner for the supply, installation, repair, and maintenance of communication and navigation equipment for the commercial shipping industry worldwide.
In addition to our own technicians, we have an extensive network of qualified service partners in the marine industry. Based on years of experience with these partners, we are able to ensure the same service quality that we do expect as our standard.
Our longtime experience, our expertise, our continuous strive for perfection, as well as our customer oriented flexibility and dependability have made the Ing.-Buero Querin GmbH a well-known partner to mariners.
That is what makes working for us unique!
Office Clerk
We are looking for a
Office Clerk
to expand our team.
Responsibilities
- Personnel Administration
- Bookkeeping and Accounting
- Order Processing and Invoicing
- Stockkeeping
Requirements
- A completed professional education
- Knowledge in Personnel Administration
- High motivation standard
- Englisch fluent in spoken and written
- Outcome-oriented workflow
- Driver’s License class B
What we offer
- A challenging and diversified occupation in an emerging company with long-term prospective
- A modern and dynamic environment with development opportunities
- Continuous education possibilities
- A cooperative work environment with flat hierarchy
- An attractive, performance-linked wage with bonuses
Please send your application documents to Mr. Christian Querin - bewerbung@querin.com